Efficient load planning and dispatching to maximize your fleet’s productivity and revenue.
Data Entry and Results
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- We maintain a database for each driver, recording all booked loads.
- Based on this data, we generate weekly and monthly reports that offer valuable insights.
- Invoices, reports, setup agreements, and other load-related documents are stored upon client request.
Load Validation
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Broker Credit and Load Validation
- Conduct a credit check on the factoring platform and obtain email/phone approval for new brokers.
- Call the broker's general contact line to confirm load details and ensure email authenticity.
- Verify the broker’s authority and bankruptcy status.
- Report any suspected fraud or fake brokers to the account manager.
- Evaluate the broker’s responsiveness and monitor their activity after delivery.
Facility Confirmation
- Confirm each load directly with facilities.
- Verify the broker’s identity and confirm accurate pickup and delivery times.
Account Manager (Supervisor)
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As an intermediary, we facilitate clear communication between ALGO and the Carrier. We assign dispatchers and support staff to maintain high service standards and ensure all agreed terms are followed. We gather feedback to strengthen driver-dispatcher relationships and promptly reassign roles if issues arise, promoting seamless operations.
Our aim is to ensure the success and satisfaction of all parties involved.
What’s Included:
Building a Growth Plan for Your Company
On your journey to success, you may wonder, ‘What’s the next step?’ or ‘Which approach will yield the best results while minimizing resistance and financial loss?’ Our Account Managers engage with over 100 owners each month, working together to discover solutions that align with their needs.
Taking Care of Your Reputation
With our Account Managers, you can rest assured that high cancellation rates on booked loads and negative reports from brokers that could harm your company’s reputation will not be a concern.
Building Operations Individually for the Carrier/Owner
We adopt a personalized approach for each company, providing the flexibility needed to address your unique requirements. This enables us to develop operations specifically designed for you, whether that means delivering a comprehensive report on your company’s net profit and income or offering guidance on drafting a contract for your driver before hiring.
Helping with Broker Accounts
- Amazon contracts and requirements.
- Other brokers.
- Recovering your reputation if it has been harmed by a previous dispatcher or driver, or if a Freight Guard issue occurred.
Dispatcher Replacement
- If your dispatcher goes on vacation or gets sick, you won't have to worry; we've got you covered.
- Thanks to our well-set-up system, the replacement process takes up to 2 minutes per driver.
Claims and Issues
There is always a solution to any issue that may arise. Our Account Managers, who have over 5 years of experience, are available to assist you when your company or driver faces unexpected or challenging situations.
After Hours Assistance
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Our service is available on weekends, with dispatchers working both during the day and at night. We have three routing teams that cover all shifts on weekdays from 4 PM to 7 AM. We are equipped to manage all types of trailers, including PO, V, R, and open decks. To enhance efficiency, we use Amazon Load Boards, DAT, Truckstop, and integrated load boards such as JB Hunt and CH Robinson.
What’s Included:
Broker Updates
Our ALGO Afterhours Team keeps brokers updated on the driver’s location, any delays, or truck breakdowns through phone calls and emails.
GPS Monitoring and Control
We monitor drivers during the night to ensure they arrive on time for their appointments, even waking them up if necessary.
Receiving Afterhours Phone Calls
We guarantee that you will never miss a call from a broker or driver, regardless of the time or reason.
Email Monitoring
Our team quickly addresses broker updates through email, making sure that no messages are overlooked.
Driver Assist and Care
Our Afterhours Team is equipped to help drivers in any situation, whether it’s providing PO numbers or locating repair shops for breakdowns.
Booking Loads
If a load is canceled at night, we will take care of it and secure new loads to ensure your trucks continue to operate smoothly.
Dispatch Service
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We don’t provide training for dispatchers; instead, we hire seasoned professionals who meet our standards and comply with company policies. Our skilled team takes full responsibility for supporting drivers, resolving issues, planning routes, and booking loads around the clock. With our expertise, your trucks will consistently deliver top results and maximize earnings, regardless of market conditions.
What’s Included:
24/7 Booking Loads and Negotiating
Our 24-hour team is in charge of assisting your drivers, as well as booking loads during the night.
Proficient Load-Compensation Assistance
Our Claims Department’s expert team thoroughly investigates every claim, detention, layover, and compensation request.
Full Money Transparency
You’ll have complete access to all documentation, rate confirmations, emails, and setup packets. Since we work on your behalf, brokers pay you directly. We’re here to make sure you receive the best possible rates for your hard work and commitment.
Combining Boards
As soon as you begin working with us, you’ll gain access to the most valuable load boards for semi-trucks.
Industry Experience and Knowledge
- Dispatch experts with 3+ years of industry experience and high-performance results
- Precise targets for each driver (Net profit - Gross)
- In-depth knowledge of market seasons
- Integration with Flex Load Board for seamless access to industry giants
- Prevention of errors leading to Freight Guard reports
- Avoidance of unnecessary or late load cancellations
Broker Relations
- Timely 24/7 load updates to maintain transparency
- Expertise in negotiating fair compensation with brokers
- Detention & Layover Compensation
- Regular submission of broker reviews
Quality Control
- Implementation of a target system for dispatcher performance
- Continuous monitoring through phone recordings and driver feedback
- Established rules and regulations for optimal dispatcher performance
About ALGO Services
See our team's experience and successful actions with your own eyes
Our company has accumulated over 7 years of experience and proficiency, solving numerous problems and gaining extensive knowledge. Now, we want to share these skills with you.
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Our Services
ELD SERVICE
Maintain accurate, up-to-date driver logbooks to comply with HOS regulations and improve safety.
SAFETY
Ensure your fleet meets all safety regulations and standards to avoid fines and downtime.
IFTA
Simplify your fuel tax reporting and ensure compliance with our IFTA management services.
DISPATCH FAQs
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Fleet Management ensures that all aspects of your fleet, including maintenance, driver safety, and route optimization, are monitored and optimized to save costs and improve reliability.
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